Connecting Sidekick and Hubspot for customer support automation

Managing customer conversations across multiple platforms can be challenging. That's why we're excited to announce our comprehensive integration with HubSpot, enabling seamless two-way communication between Sidekick's AI agents and your HubSpot service hub.

Bidirectional Communication Flow

The integration creates a unified conversation stream between Sidekick's AI platform and HubSpot's service tools. When customers interact with Sidekick's AI agents, their conversations automatically generate and update HubSpot tickets. Similarly, when your team responds through HubSpot, messages flow directly back to the customer within the same conversation thread, maintaining context and continuity.

Automated Ticket Management

Every customer interaction with Sidekick's AI is instantly reflected in your HubSpot environment. The system automatically creates service tickets, updates conversation histories, and maintains detailed records of customer interactions. This automation ensures that your team always has access to the complete customer communication history, enabling more informed and effective support.

Enhanced Team Collaboration

This integration bridges the gap between automated and human support. When situations require human intervention, your team can seamlessly pick up conversations through HubSpot, with full context of the AI's previous interactions. The continuous synchronization between platforms ensures that both your AI and human agents work from the same, up-to-date information.

Simple Setup Process

Enabling the HubSpot integration is straightforward through our connections page. With just a few clicks, you can connect your HubSpot account to Sidekick, establishing a robust communication pipeline between both platforms. The integration immediately begins synchronizing conversations, requiring no additional technical setup or maintenance.

Streamlined Customer Service Workflow

By combining HubSpot's powerful service tools with Sidekick's conversational AI, businesses can provide more efficient and cohesive customer support. The integration ensures that no conversation gets lost and every customer interaction is properly tracked and managed, whether handled by AI or your support team.

Getting Started

Ready to enhance your customer service workflow? Get started today!