Gorgias and Sidekick join forces, bring AI service to e-commerce

Gorgias empowers e-commerce businesses to handle large volumes of customer service. Sidekick is here to help scale exceptional service at e-commerce scale.

E-commerce businesses using Gorgias can now supercharge their customer service operations with AI automation. Our new integration connects Sidekick's AI platform directly with Gorgias's e-commerce helpdesk, creating a unified support experience that combines the efficiency of AI with the power of Gorgias's specialized e-commerce tools.

Seamless Support Synchronization

The integration enables perfect harmony between Sidekick's AI agents and your Gorgias helpdesk. Every customer conversation with Sidekick automatically creates and updates tickets in Gorgias, while responses from your support team in Gorgias flow directly back to customers through the same conversation thread. This two-way communication ensures a consistent experience, whether customers are speaking with AI or human agents.

Perfect for E-commerce Support

As a helpdesk built specifically for e-commerce, Gorgias excels at managing customer inquiries about orders, products, and shipping. When combined with Sidekick's AI capabilities, this integration creates a powerful system for handling common e-commerce support scenarios. The AI can manage routine inquiries while maintaining detailed records in Gorgias for your team to review and manage.

Effortless Team Collaboration

Support teams can seamlessly transition between AI and human support as needed. When Sidekick's AI handles initial customer contacts, all conversation history and context are preserved in Gorgias tickets. This allows your team to step in with full context when needed, ensuring smooth handoffs and consistent customer service.

Quick and Easy Setup

Connecting Sidekick with your Gorgias helpdesk takes just minutes through our connections page. Once enabled, the integration immediately begins synchronizing conversations between platforms, requiring no additional configuration or technical expertise.

Ready to Transform Your E-commerce Support?

Get started to experience the power of AI-enhanced customer service with Sidekick's Gorgias integration. Contact us to learn how this integration can help your e-commerce business deliver faster, more efficient customer support while maintaining the personal touch your customers value.